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Below you will find information on how to place an order. Please also read our Terms & Conditions.
We have thousands of products from suppliers around the globe. To find what you want, you can:
Browse by category to find an item by subject. When you are on a page that displays multiple items in a category, click the product name or the image to go to an item's detail page.
Type a keyword or stock number into the search box to the top of the screen. If any results are found, our search engine will display links to the relevant product detail pages. If you are looking for a product made by Kryolan, you can also enter their product number.
The prices on this web site are displayed in Euro. You can also switch to pounds Sterling, but this is for information purposes only and you will still have to pay in Euro.
Value-Added-Tax (VAT) is included in all prices you see. We are required to charge all European Union customers the Dutch Value-Added-Tax, which is currently charged at 6% on books and 21% on all other goods and services. Again, this charge is already included in the prices you see when you are not logged in and do not have a VAT Registration Number.
VAT will be deducted from the order amount if you are registered for VAT (e.g. BTW, TVA, MOMS, MWSt, FPA, IVA) in your own country and you supply us with your Registration Number through the order form. For this please create an account and then in that account enter a shipping address within the European Union for which you can then also enter your VAT Registration Number. Please make sure the company name is exactly as registered with your Tax authorities.
All prices subject to change without notice. Errors and Omissions excepted.
If you are a working professional, a theatre or organisation and using larger quantities of our products, please create an account and E-mail us relevant details and a link to your website. We may then be able to offer you special discounts on selected products or ranges!
The Shopping Cart is where you store items you intend to buy. You can always remove items from your cart. When you find what you want (or what you might want) click the Add to Cart button on the product detail page.
When you have added everything you want to your Shopping Cart, click its little image to the top of the screen.
We offer three different methods of payment all of which are processed through the secure systems of ING Kassa Compleet.
Sorry, we do not accept any payments by cheques, local money orders or PayPal.
We ship by DPD and offer excellent rates. The shipping fee will appear when you have signed into your account. You will usually receive your order within 2 to 6 days from the date of despatch. Within Holland the in-transit time is 1 to 2 days.
You can follow the status of your order through your account. You will also be receiving updates by E-mail. With 40,000 possible combinations, we may always need a few days to complete an order.
Our Customer Service Desk is manned from Monday to Friday from 9:30am to 5pm Central European Time. Our telephone number is 0031 180 510011. If you are in the UK, you can reach us on Freephone 0800 731 8849 (Mon-Fri 8:30am to 4pm).
We are based at Stormpolderdijk 8, 2921 LL Krimpen a/d Yssel, Holland. Our postal address is:
P.O. Box 368
2920 AJ Krimpen a/d Yssel
Telephone: 0031 180 510011
Fax: 0031 180 519171
Click here for an online E-mail form.
Sorry, we currently do not ship to any countries outside of the EU. Please note that we do not ship to any forwarding address (e.g. Aramex etc.) either. If you are interested in purchasing Kryolan products, please contact our colleagues in your own country by following this link.
Our fabulous showroom is located close to Rotterdam and is open Monday to Friday from 9:30am to 5pm. Please click here for more information.